Understand the Grievance Process
Understanding the grievance process is your power. Too many valid complaints—up to 60%—fail simply because employees don’t follow the right steps or lack the evidence to back their case. When you know the process, you protect yourself, take control of your rights, and give your voice the weight it deserves.
What is a Grievance
Grievance is a formal complaint raised by an employee about a problem or concern related to their work, workplace, or how they are being treated. It may involve issues such as:
•Bullying or harassment
•Discrimination (e.g. race, gender, disability)
•Unsafe working conditions
•Unfair treatment by managers or colleagues
•Changes to terms and conditions of employment
•Pay disputes
•Unreasonable workload or work-related stress
Grievances are usually first addressed informally, but if the issue is serious or not resolved through informal discussion, a formal process can be followed.
When Should You Consider Raising a Grievance?
You should consider raising a grievance when:
•Informal resolution has failed – If you've tried to speak to your manager or colleague about the issue and it hasn’t been resolved.
•The issue is serious – Such as harassment, discrimination, or any form of misconduct that affects your well-being or legal rights.
•You need to protect your rights – For example, if you're being unfairly treated in a way that could lead to dismissal, demotion, or other negative consequences.
•The problem is ongoing or escalating – And is affecting your ability to work or your mental health.
•You need a record of the issue – Filing a formal grievance creates a documented history in case you need to take further action (e.g., legal advice or a tribunal)
Grivence Process
Step 1: Raise the Issue Informally
Wherever possible, try to resolve the issue by speaking directly with the person involved or your line manager. Many problems can be resolved quickly through open communication.
Step 2: Submit a Formal Grievance
If the issue cannot be resolved informally, you can submit a formal grievance in writing. Clearly outline the nature of your complaint, any relevant details or evidence, and the outcome you are seeking.
Step 3: Grievance Meeting
A meeting will be arranged to discuss your grievance. You may bring a colleague or union representative to support you. The purpose of the meeting is to understand the issue fully and explore possible resolutions.
Step 4: Outcome and Decision
After the meeting, a decision will be made, and you will be informed in writing of the outcome and any actions to be taken.
Step 5: Appeal (if necessary)
If you are not satisfied with the outcome, you have the right to appeal. Submit your appeal in writing, explaining the reasons. A separate manager or panel will review the case and make a final decision.